Government Workflow Automation for Entities across the UAE

Six connected workstreams: (1) ZGB-aligned procedure audit — discovery starts with what can be eliminated. (2) Workflow architecture with UAE PASS, GSB integration, and federal compliance as foundation. (3) Cross-entity orchestration via GSB for workflows spanning multiple entities. (4) Proactive service triggers from federal life-event data. (5) Compliance evidencing captured per workflow execution. (6) ZGB metric reporting with eliminated procedures, hours saved, requirements removed, and economic value calculated continuously.

Around those six, most entities also want: integration with their existing back-office estate, multi-channel delivery, and Arabic-first interface design.

Discovery includes a procedure audit. For each step in the current workflow: can it be eliminated entirely, can it be simplified, does it genuinely need to remain? Eliminated procedures contribute to the entity's ZGB metric. Simplified procedures reduce citizen burden. Only genuinely-needed procedures get automated.

For an entity with 50 workflows in scope, this approach can eliminate 15-25% of procedures during discovery alone — before any building starts. Simplification can account for another 30-40%. The build phase focuses on the remaining 35-55% of procedures that genuinely need to exist in some form.

Many citizen-facing workflows span multiple entities. Document attestation involves MoFA and MOI. Property registration involves Land Department, Municipality, and DEWA. Vehicle registration involves RTA, ICP, and police checks.

The Government Service Bus is the federal interconnectivity backbone for cross-entity workflows. The platform integrates with GSB so workflows orchestrate behind the scenes. Citizens experience single journey. The platform handles entity coordination, status tracking, and result aggregation.

The platform calculates ZGB metrics continuously from live workflow data. Procedures eliminated counted at workflow level. Hours saved calculated from baseline procedure time vs current execution time. Requirements removed tracked at form-field and document level. Economic value derived from hours saved and citizen interaction cost.

Reports generate on demand for entity dashboards and federal ZGB programme reporting. Quarterly ZGB submissions assembled from live data rather than retrospective compilation.

NESA controls, PDPL requirements, and federal data classification need evidence at workflow execution rather than separate audit cycles. The platform captures compliance evidence per workflow run — which controls applied, what data classification handled, what consent recorded, what audit trail generated.

For NESA P1 controls specifically, the gap between ISO 27001-aligned generic platforms and NESA P1 requirements is structural. The platform ships with P1 controls evidenced as default capability rather than retrofitted.

Here's where the platform typically sits in a wider stack.

Back-office platforms — we sit alongside SAP, Oracle, Microsoft Dynamics 365, ServiceNow, and Workday for finance, HR, and back-office case management.

Federal infrastructure — we interface with UAE PASS for citizen authentication, GSB for inter-entity orchestration, FedNet for federal connectivity, and TDRA APIs for federal services.

Sovereign cloud — we deploy to Core42 plus Azure for Abu Dhabi entities, e& plus AWS via UAE Sovereign Launchpad for federal workloads, Oracle Cloud UAE for Oracle stack, or IBM Cloud UAE.

Integration approach is scoped during discovery. We don't ask you to rip and replace anything that works.

Discovery takes three to four weeks per workflow portfolio. Working with your service owners, IT leadership, and operations team, we map current workflows against ZGB criteria, identify elimination and simplification opportunities, and architect federal integration. Output is a detailed report covering current-state map, recommended workflow portfolio after ZGB review, methodology proposal, technical architecture, integration scope, phased implementation plan, and fixed-price build proposal.

Build for the first wave of workflows (typically 3-5 in parallel) takes ten to fourteen weeks from discovery completion. Subsequent waves run faster as the methodology and technical foundation are established.

We don't publish a price bracket because what's useful varies massively. Discovery produces a fixed-price proposal with no obligation to proceed.