Smart Government Solutions for Entities in Dubai

Six connected workflows: (1) UAE PASS-native authentication — single sign-on, qualified digital signature, document wallet from day one. (2) DubaiAI integration for the 180+ services covered. (3) Dubai Pulse open data publishing automated rather than batched. (4) Smart Dubai API marketplace participation — services discoverable and integrable across the ecosystem. (5) Dubai AI Policy compliance evidencing — audit-ready logs, usage records, performance reporting. (6) DubaiNow-aligned citizen experience — service design that fits the super-app consolidation pattern.

Around those six, most Dubai entities also want: DESC Information Security Regulation alignment, Dubai Data Law compliance, integration with the entity's existing Microsoft or Oracle estate, and leadership dashboards showing service health across the portfolio.

Most Dubai entities run a mix of Microsoft Dynamics 365, ServiceNow, Salesforce, and SAP for back-office workflows. Custom Dubai software sits alongside these, not instead of them. The custom layer handles citizen-facing experience, UAE PASS integration, DubaiAI participation, and Dubai-specific compliance evidence. The existing estate handles back-office finance, HR, and case management.

For some entities, the right answer is to keep ServiceNow for ITSM and add a custom citizen-facing layer. For others, the right answer is to consolidate citizen-facing services on a custom platform and reduce ServiceNow scope to back-office only. The decision is made during discovery based on existing investment and operational priorities.

Dubai's binding AI Policy for Government Entities (April 2025) introduces procurement-to-performance enforcement. Entities need to demonstrate AI usage is logged, governed, and reportable against policy criteria.

The platform logs every AI interaction with context — which service, which citizen-facing flow, which model, what input categories, what outputs, what overrides occurred. Compliance reports generate from live data on demand. When the entity is audited (either by the Dubai government's policy enforcement function or internally), the evidence pack is current.

For entities running multiple AI services, this turns audit prep from a multi-day reactive exercise into a thirty-minute review.

Yes, both natively. DubaiAI integration follows the documented Smart Dubai integration patterns — services participate in the virtual assistant's coverage rather than running parallel chatbots. Dubai Pulse open data publishing automates from operational data, with the entity controlling what data is published, at what frequency, and with what classification.

For entities new to Smart Dubai integration, the platform handles the onboarding sequence — Smart Dubai API marketplace registration, DubaiAI service publication, Dubai Pulse dataset configuration. The integration work that can take 6-12 weeks for first-time integrators completes in a fraction of that time when the foundation is already in place.

Dubai government and semi-government entities operate under DESC's Information Security Regulation in addition to federal NESA controls. The platform ships with DESC ISR alignment as default — security controls mapped, evidence captured continuously, audit-ready reporting on demand.

For entities subject to both DESC ISR and federal NESA P1 controls, the platform handles both frameworks in one evidence base. Audit cycles for either authority generate evidence packs from current operational data rather than retrospective assembly.

Smart Dubai software typically integrates with three categories of existing tooling.

Back-office platforms we sit alongside: Microsoft Dynamics 365, ServiceNow, Salesforce, SAP S/4HANA, Oracle Fusion, Workday. These continue to handle finance, HR, and back-office case management.

Mandatory Dubai government channels: UAE PASS (citizen identity), DubaiAI (virtual assistant), Dubai Pulse (open data), Smart Dubai API marketplace, DubaiNow integration, Dubai government cloud infrastructure, DESC compliance reporting.

Identity and access systems: Microsoft Entra for workforce identity, with UAE PASS bridging citizen-side authentication. Identity governance via SailPoint, Oracle Access Governance, or SAP IAG depending on the entity's existing estate.

Integration approach is scoped during discovery. We don't ask you to rip and replace anything that works.

Discovery takes three to four weeks. Working with your IT leadership, service owners, and digital transformation team, we map the current service portfolio, Smart Dubai integration state, and AI Policy compliance position. Output is a detailed report covering current-state map, recommended platform architecture, Smart Dubai integration scope, AI Policy compliance configuration, integration approach with the existing estate, phased implementation plan, and fixed-price build proposal.

Build for a core platform (UAE PASS authentication, DubaiAI integration, Dubai Pulse publishing, AI Policy compliance evidencing, DubaiNow alignment, citizen experience layer) takes twelve to sixteen weeks from discovery completion. DESC ISR alignment and complex back-office integration may extend by 2-4 weeks.

We don't publish a price bracket because what's useful varies massively. Discovery produces a fixed-price proposal with no obligation to proceed.