Case study · BBCS-05
ColdWorks · premium ice production
A business run on paper and memory, moved onto one platform
A premium ice producer serving Dubai's luxury hotels and events sector ran its entire operation on paper, phone calls and memory - and carried AED 500k in unpaid invoices because chasing payment was manual too. We designed and built the platform that digitised all of it: production, inventory, deliveries and finance in one ops console, GPS-tracked trucks with a driver app, and a self-serve client portal where customers place orders, see upsells, and settle invoices with early-payment discounts.
Sector
Premium ice production
Footprint
Dubai · hotels & events
Scope
Design to production
Users
Ops, production, drivers, clients
Output
Ops console + client & driver portals
What the platform does
One platform, six jobs
Order intake to production, dispatch to delivery, invoice to payment - every step tracked, on one platform.
Daily operations
Production & quotas
Inventory & wastage
Deliveries & fleet
Quotes & invoicing
Client self-serve portal
The problem
Everything on paper, and AED 500k unpaid
Orders arrived by phone and WhatsApp, production ran from memory, and nobody could say what stock was actually in the freezers. Invoices went out on paper and came back slowly or not at all - the unpaid pile reached AED 500k. Once the trucks left the yard, the business had no idea where they were.
01
Paper and memory. No system held the orders, the production plan or the stock position. What got made each day depended on who remembered what, and every question meant walking the floor or making a call.
02
Invoices nobody chased. Billing was manual, payment was manual, and chasing was manual - so it slipped. Outstanding invoices stacked up to AED 500k with no self-serve way for clients to see what they owed, let alone settle it.
03
Invisible trucks. Drivers left with a list and came back at the end of the day. No routes, no progress, no proof of delivery - and no way of knowing how the hours between were actually spent.
The cost of getting it wrong
Unpaid invoices
AED 500k
A backlog built by manual billing and manual chasing, with no easy way for clients to view what they owed or pay it.
Stock on hand
Unknown
No inventory system existed. Production ran without knowing what was in the freezers, so shortfalls and waste were found, not predicted.
The delivery day
Between leaving the yard and returning, the fleet was a blind spot - routes, progress and work rate all unknowable.
Figures from the engagement; client references under NDA
What we built
One platform, three portals, every step tracked
Ten screens from the platform, each shown as it runs on the device you are reading this on: the ops console the office runs on, the app in every driver's hand, and the portal the client's customers see.
Part one · Operations
COLDWORKS
Operations
Daily Ops
Orders
24
Production Board
156
Dispatch
6
Management
Clients
48
Products
Inventory
Logistics
Deliveries
18
Fleet Tracking
2
Performance
Quotas
67%
Analytics
Finance
Quotes
5
Invoices
3
System
Settings
OL
Operations Lead
Manager access
Daily Ops
Thursday, 4 December 2025 - Operations Command Centre
Audio guide
Daily Ops - guided walkthrough
2 urgent orders require same-day production - added in the last 30 minutes
Today's orders24+3 from yesterday
Revenue today12,450Target 15,000
Deliveries186 dispatched · 12 pending
Quota progress67%4 staff on target
Today's orders
| Order | Client | Delivery | Status |
|---|---|---|---|
| #2451 | The Meridian Palm | 10:00 | Dispatched |
| #2452 | Vela Restaurant | 11:30 | Ready |
| #2453 | Solène DIFC | 12:00 | In production |
| #2454 | Harbourline Al Naseem | 14:00 | In production |
| #2455 | The Ellington | 15:30 | Pending |
Delivery schedule
10:00
The Meridian Palm
Truck 1 - 12 items - Dispatched
11:30
Vela Restaurant
Truck 1 - 8 items - Ready for dispatch
12:00
Solène DIFC
Truck 2 - 15 items - In production
14:00
Harbourline Al Naseem
Truck 2 - 6 items - In production
Staff quotas
Elias R.On Track
156 / 180 units
Priya N.On Track
142 / 160 units
Marco D.Behind
22 / 50 units
Fleet status
Truck 1
En route to stop 4 - Harbourline Al Naseem
Active
Truck 2
At The Ellington - delivering
Active
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COLDWORKS
2
Daily Ops
Orders
Production
Dispatch
Clients
Products
Inventory
Deliveries
Fleet
Quotas
Analytics
Quotes
Invoices
Settings
Audio guide
Daily Ops - guided walkthrough
2 urgent orders require same-day production
Today's orders24+3 from yesterday
Revenue today12,450Target 15,000
Deliveries186 dispatched · 12 pending
Quota progress67%4 staff on target
Today's orders
| Order | Client | Delivery | Status |
|---|---|---|---|
| #2451 | The Meridian Palm | 10:00 | Dispatched |
| #2452 | Vela Restaurant | 11:30 | Ready |
| #2453 | Solène DIFC | 12:00 | In production |
| #2454 | Harbourline Al Naseem | 14:00 | In production |
| #2455 | The Ellington | 15:30 | Pending |
Fleet status
Truck 1
En route to stop 4 - Harbourline Al Naseem
Active
Truck 2
At The Ellington - delivering
Active
Staff quotas
Elias R.On Track
156 / 180 units
Priya N.On Track
142 / 160 units
Marco D.Behind
22 / 50 units
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COLDWORKS
Daily Ops
Orders
Production
Dispatch
Clients
Products
Inventory
Deliveries
Fleet
Quotas
Analytics
Quotes
Invoices
Settings
Search orders, clients, invoices…
Audio guide
Daily Ops - guided walkthrough
2 urgent orders - same-day production
Today's orders
24
+3 from yesterday
Revenue today
12,450
Target 15,000
Deliveries
18
6 dispatched · 12 pending
Quota progress
67%
4 of 6 staff on target
Today's orders
4 of 24
#2451
The Meridian Palm
10:00
Dispatched
#2452
Vela Restaurant
11:30
Ready
#2453
Solène DIFC
12:00
In production
#2454
Harbourline Al Naseem
14:00
In production
Delivery schedule
Next 3 stops
11:30
Vela Restaurant
Truck 1 - 8 items - Ready for dispatch
12:00
Solène DIFC
Truck 2 - 15 items - In production
14:00
Harbourline Al Naseem
Truck 2 - 6 items - In production
Support
Documentation
System status
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01Daily OpsThe day's orders, production status, deliveries and alerts on one command screen - the paper diary, retired.
COLDWORKS
Production board
Audio guide
1:12
4 queued
3 in production
2 ready
2 urgent
14:32
Thu 4 Dec
Queue
4
#2457
URGENT
The Azure Sail - Same day
Ice Sphere 60mm
×24
Ice Cube 50mm
×48
#2458
URGENT
The Lantern House - Same day
Ice Block 20×10cm
×12
#2455
15:30
The Pearl Atrium
Ice Sphere 55mm
×36
Ice Cube 45mm
×72
#2456
16:00
Palmline Bay
Ice Sphere 58mm
×48
In production
3
#2453
12:00
Solène DIFC
Ice Sphere 52mm
×60
Ice Block 15×8cm
×20
Elias R.
65% complete
#2454
14:00
Harbourline Al Naseem
Ice Cube 48mm
×96
Priya N.
30% complete
#2450
13:00
The Ellington
Ice Slab 40×30cm
×8
Sofia K.
85% complete
Ready for dispatch
2
#2452
11:30
Vela Restaurant
Ice Sphere 50mm
×40
Ice Cube 42mm
×60
Scan and dispatch
#2459
11:00
Maison Adira
Ice Sphere 55mm
×30
Scan and dispatch
Staff quotas
4 on track · 2 behind
Elias R.
On track
156 / 180 units
Priya N.
On track
142 / 160 units
Marco D.
Behind
22 / 50 units
Sofia K.
On track
134 / 160 units
Lena V.
On track
18 / 22 orders
Rami H.
Critical
15 / 40 units
COLDWORKS
Production board
Audio guide · 1:12
4 queued
3 in prod
2 ready
14:32
Queue
4
#2457
URGENT
The Azure Sail - Same day
Ice Sphere 60mm
×24
Ice Cube 50mm
×48
#2458
URGENT
The Lantern House - Same day
Ice Block 20×10cm
×12
#2455
15:30
The Pearl Atrium
Ice Sphere 55mm
×36
Ice Cube 45mm
×72
#2456
16:00
Palmline Bay
Ice Sphere 58mm
×48
In production
3
#2453
12:00
Solène DIFC
Ice Sphere 52mm
×60
Ice Block 15×8cm
×20
Elias R.
65%
#2454
14:00
Harbourline Al Naseem
Ice Cube 48mm
×96
Priya N.
30%
#2450
13:00
The Ellington
Ice Slab 40×30cm
×8
Sofia K.
85%
Ready for dispatch
2
#2452
11:30
Vela Restaurant
Ice Sphere 50mm
×40
Ice Cube 42mm
×60
Scan and dispatch
#2459
11:00
Maison Adira
Ice Sphere 55mm
×30
Scan and dispatch
Staff quotas
4 on track · 2 behind
Elias R.
156 / 180 units
Priya N.
142 / 160 units
Marco D.
22 / 50 units
Sofia K.
134 / 160 units
Lena V.
18 / 22 orders
Rami H.
15 / 40 units
COLDWORKS
Production board
14:32
Audio guide - production board
1:12
4 queued
3 in prod
2 ready
2 urgent
Queue
4
#2457
URGENT
The Azure Sail - Same day
Ice Sphere 60mm
×24
Ice Cube 50mm
×48
#2458
URGENT
The Lantern House - Same day
Ice Block 20×10cm
×12
#2455
15:30
The Pearl Atrium
Ice Sphere 55mm
×36
Ice Cube 45mm
×72
#2456
16:00
Palmline Bay
Ice Sphere 58mm
×48
In production
3
#2453
12:00
Solène DIFC
Ice Sphere 52mm
×60
Ice Block 15×8cm
×20
Elias R.
65%
#2454
14:00
Harbourline Al Naseem
Ice Cube 48mm
×96
Priya N.
30%
#2450
13:00
The Ellington
Ice Slab 40×30cm
×8
Sofia K.
85%
Ready for dispatch
2
#2452
11:30
Vela Restaurant
Ice Sphere 50mm
×40
Ice Cube 42mm
×60
Scan and dispatch
#2459
11:00
Maison Adira
Ice Sphere 55mm
×30
Scan and dispatch
Staff quotas
4 on track · 2 behind
Elias R.
On track
156 / 180 units
Priya N.
On track
142 / 160 units
Marco D.
Behind
22 / 50 units
Sofia K.
On track
134 / 160 units
Lena V.
On track
18 / 22 orders
Rami H.
Critical
15 / 40 units
02Production BoardA live order board for the production floor: quotas, urgent orders, stock logged and wastage tracked as it happens.
Part two · Management
COLDWORKS
Operations
Daily Ops
Orders
24
Production Board
156
Dispatch
6
Management
Clients
48
Products
Inventory
Logistics
Deliveries
18
Fleet Tracking
2
Performance
Quotas
67%
Analytics
Finance
Quotes
5
Invoices
3
System
Settings
OL
Operations Lead
Manager access
Back to Clients
Harbourline Group
Client since March 2024 · Account #HBL-001
Audio guide
Client detail - guided walkthrough
Client order page
https://coldworks.ae/client/harbourline-group
Total revenue187,450Lifetime
This month45,200+12% vs last month
Total orders15638 this month
Avg order value1,201Across all venues
Account settings
Payment terms
Net 30
Account type
Credit account
Credit limit
100,000
Current balance
23,400
PO required
Yes - custom workflow
Invoice upload
Required (stamped)
Early payment discount
Enabled
Discount offer
3% off if paid within 7 days
Group contacts
Venues (3)
| Venue | Address | Products | MTD revenue | Orders | |
|---|---|---|---|---|---|
| Harbourline Al Naseem | Marina Walk, Dubai Marina | 4 configured | 18,200 | 14 | |
| Harbourline Marina | Bluewaters Boulevard | 5 configured | 22,400 | 18 | |
| The Azure Sail | Harbourline Al Naseem, Ground Floor | 3 configured | 4,600 | 6 |
Recent orders
| Order | Venue | Items | Value | Date | Status |
|---|---|---|---|---|---|
| #2451 | Harbourline Marina | 156 units | 3,120 | Today 10:00 | Dispatched |
| #2448 | Harbourline Al Naseem | 98 units | 1,960 | Yesterday | Delivered |
| #2445 | The Azure Sail | 48 units | 960 | 2 Dec 2025 | Delivered |
| #2439 | Harbourline Marina | 120 units | 2,400 | 1 Dec 2025 | Delivered |
Assigned products
| Product | Dimensions | Price | |
|---|---|---|---|
| Ice Sphere | 60mm diameter | 20 | |
| Ice Cube | 55mm × 55mm | 12 | |
| Ice Block | 25cm × 12cm × 6cm | 45 | |
| Ice Slab | 40cm × 30cm × 3cm | 65 |
Order form upsells
These products are promoted on their order form
NYE Branded Ice Spheres
Seasonal - logo etched spheres
Ice Luge (Small)
Events - great for VIP tables
Premium Ice Block
Crystal clear - centrepiece quality
Client insights
Every 2.3 days
Average order frequency
18 days
Avg time to pay
+23%
Order value trend (90 days)
Ice Sphere 60mm
Most ordered product
11:00 - 12:00
Preferred delivery window
94%
Reorder rate
Outstanding invoices
23,400 total
INV-2451
Issued today · Due 3 Jan 2026
3,120
30 days
INV-2439
Issued 1 Dec · Due 31 Dec 2025
2,400
27 days
INV-2398
Issued 15 Nov · Due 15 Dec 2025
4,200
Overdue
Payment behaviour
Usually pays 12 days early
Last payment
5,600 on 28 Nov 2025
Site visits
Logged by the BD Lead
2 Dec 2025
Harbourline Marina
Met with the bar manager. Happy with sphere quality. Mentioned a potential NYE event - large sculpture for the lobby. Following up next week.
18 Nov 2025
Harbourline Al Naseem
Routine check-in. Discussed adjusting cube size from 55mm to 52mm for their new cocktail glasses. Updated product config.
5 Nov 2025
The Azure Sail
New F&B director introduced. Showed the product range. Interest in branded ice for private dining events.
Internal notes
Accounts Lead
3 Dec 2025 · 9:15
Spoke with procurement about the overdue invoice. Payment will be processed this week - awaiting internal approval from their finance team.
Operations Lead
28 Nov 2025 · 16:30
They prefer deliveries before noon - the afternoon slot caused issues with their receiving team. Updated the default delivery window.
BD Lead
15 Nov 2025 · 11:00
Key account - treat as priority. Direct line to the procurement director. Expanding to a new property in 2026 - potential for a significant volume increase.
Add a note…
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COLDWORKS
2
Daily Ops
Orders
Production
Dispatch
Clients
Products
Inventory
Deliveries
Fleet
Quotas
Analytics
Quotes
Invoices
Settings
Back to Clients
Harbourline Group
Client since March 2024 · Account #HBL-001
Audio guide
Client detail - guided walkthrough
Client order page
https://coldworks.ae/client/harbourline-group
Total revenue187,450Lifetime
This month45,200+12% vs last month
Total orders15638 this month
Avg order value1,201Across all venues
Account settings
Payment terms
Net 30
Account type
Credit account
Credit limit
100,000
Current balance
23,400
PO required
Yes - custom workflow
Invoice upload
Required (stamped)
Early payment discount
Enabled
Discount offer
3% off if paid within 7 days
Group contacts
Venues (3)
| Venue | Address | Products | MTD revenue | Orders | |
|---|---|---|---|---|---|
| Harbourline Al Naseem | Marina Walk, Dubai Marina | 4 configured | 18,200 | 14 | |
| Harbourline Marina | Bluewaters Boulevard | 5 configured | 22,400 | 18 | |
| The Azure Sail | Harbourline Al Naseem, Ground Floor | 3 configured | 4,600 | 6 |
Recent orders
| Order | Venue | Items | Value | Date | Status |
|---|---|---|---|---|---|
| #2451 | Harbourline Marina | 156 units | 3,120 | Today 10:00 | Dispatched |
| #2448 | Harbourline Al Naseem | 98 units | 1,960 | Yesterday | Delivered |
| #2445 | The Azure Sail | 48 units | 960 | 2 Dec 2025 | Delivered |
| #2439 | Harbourline Marina | 120 units | 2,400 | 1 Dec 2025 | Delivered |
Client insights
Every 2.3 days
Average order frequency
18 days
Avg time to pay
+23%
Order value trend (90 days)
Ice Sphere 60mm
Most ordered product
11:00 - 12:00
Preferred delivery window
94%
Reorder rate
Outstanding invoices
23,400 total
INV-2451
Issued today · Due 3 Jan 2026
3,120
30 days
INV-2439
Issued 1 Dec · Due 31 Dec 2025
2,400
27 days
INV-2398
Issued 15 Nov · Due 15 Dec 2025
4,200
Overdue
Internal notes
Accounts Lead
3 Dec 2025 · 9:15
Spoke with procurement about the overdue invoice. Payment will be processed this week - awaiting internal approval from their finance team.
Operations Lead
28 Nov 2025 · 16:30
They prefer deliveries before noon - the afternoon slot caused issues with their receiving team. Updated the default delivery window.
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COLDWORKS
Daily Ops
Orders
Production
Dispatch
Clients
Products
Inventory
Deliveries
Fleet
Quotas
Analytics
Quotes
Invoices
Settings
Search orders, clients, invoices…
Audio guide
Client detail - guided walkthrough
Back to Clients
Harbourline Group
Client since March 2024 · #HBL-001
Client order page
coldworks.ae/client/harbourline-group
Total revenue
187,450
Lifetime
This month
45,200
+12% vs last month
Total orders
156
38 this month
Avg order value
1,201
Across all venues
Venues
Harbourline Al Naseem
Marina Walk, Dubai Marina
18,200
14 orders
Harbourline Marina
Bluewaters Boulevard
22,400
18 orders
The Azure Sail
Harbourline Al Naseem, Ground Floor
4,600
6 orders
Recent orders
4 of 156
#2451 · 3,120
Harbourline Marina
Dispatched
#2448 · 1,960
Harbourline Al Naseem
Delivered
#2445 · 960
The Azure Sail
Delivered
#2439 · 2,400
Harbourline Marina
Delivered
Client insights
Every 2.3 days
Average order frequency
18 days
Avg time to pay
+23%
Order value trend (90 days)
Ice Sphere 60mm
Most ordered product
11:00 - 12:00
Preferred delivery window
94%
Reorder rate
Outstanding invoices
23,400
INV-2451
Issued today · Due 3 Jan 2026
3,120
30 days
INV-2439
Issued 1 Dec · Due 31 Dec 2025
2,400
27 days
INV-2398
Issued 15 Nov · Due 15 Dec 2025
4,200
Overdue
Site visits
Log visit
2 Dec 2025
Harbourline Marina
Met with the bar manager. Happy with sphere quality. Mentioned a potential NYE event - large sculpture for the lobby. Following up next week.
18 Nov 2025
Harbourline Al Naseem
Routine check-in. Discussed adjusting cube size from 55mm to 52mm for their new cocktail glasses. Updated product config.
Internal notes
Add note
Accounts Lead
3 Dec 2025 · 9:15
Spoke with procurement about the overdue invoice. Payment will be processed this week - awaiting internal approval from their finance team.
Operations Lead
28 Nov 2025 · 16:30
They prefer deliveries before noon - the afternoon slot caused issues with their receiving team. Updated the default delivery window.
Support
Documentation
System status
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03Client DetailEvery venue, contact, order and payment term for a client in one record, instead of in someone's head.
COLDWORKS
Operations
Daily Ops
Orders
24
Production Board
156
Dispatch
6
Management
Clients
48
Products
Inventory
2,847
Logistics
Deliveries
18
Fleet Tracking
2
Performance
Quotas
67%
Analytics
Finance
Quotes
5
Invoices
3
System
Settings
OL
Operations Lead
Manager access
Inventory
Stock levels, production intake, and hardware tracking
Audio guide
Inventory - guided walkthrough
Total stock units2,847Across all products
Stock value48,200At cost price
Low stock alerts3Products below threshold
Today's production524Units added (2 pending approval)
Low stock: Ice Sphere 55mm (48 units), Ice Cube 50mm (62 units), Ice Block 20×10cm (8 units)
Currently in production
Ice Bath 1
Freezing
XL Block → Ice Spheres
Est. yield: 380-420 units
Ready in ~4 hours
Ice Bath 2
Freezing
XL Block → Ice Cubes
Est. yield: 520-580 units
Ready in ~6 hours
Ice Bath 3
Ready to cut
XL Block → Ice Blocks
Est. yield: 45-55 units
Awaiting processing
Production awaiting approval
2 entries pending
| Product | Quantity | Staff member | Notes | Submitted | |
|---|---|---|---|---|---|
| Ice Sphere 55mm | 412 units | Elias R. | Bath 2 yield. Good clarity, minimal shaving needed. | Today 14:15 | |
| Ice Cube 50mm | 548 units | Marco D. | Slightly lower yield due to air bubbles in block. Logged for review. | Today 11:45 |
Finished products
| Product | In stock | Reserved | Available | Location | Status |
|---|---|---|---|---|---|
| Ice Sphere 60mm | 324 | 48 | 276 | Freezer A | OK |
| Ice Sphere 55mm | 48 | 24 | 24 | Freezer A | Low |
| Ice Cube 50mm | 62 | 0 | 62 | Freezer B | Low |
| Ice Cube 55mm | 412 | 96 | 316 | Freezer B | OK |
| Ice Block 20×10cm | 8 | 4 | 4 | Freezer C | Low |
| Ice Block 25×12cm | 34 | 0 | 34 | Freezer C | OK |
| Ice Slab 40×30cm | 22 | 6 | 16 | Freezer C | OK |
Hardware and equipment
| Item | Total | Available | On hire | Status |
|---|---|---|---|---|
| LED Ice Stand (Small) | 12 | 8 | 4 | OK |
| LED Ice Stand (Large) | 6 | 3 | 3 | OK |
| Illuminated Display Tray | 8 | 6 | 2 | OK |
| Ice Luge Frame | 4 | 4 | 0 | OK |
| Champagne Tower Base | 2 | 1 | 1 | Low |
Client stock allocation
Stock reserved for specific clients - deducted from available inventory
| Client | Product | Reserved qty | Purpose | Reserved by | |
|---|---|---|---|---|---|
| Harbourline Marina | Ice Sphere 60mm | 48 units | Standing weekly order | Ops Lead | |
| Solène DIFC | Ice Cube 55mm | 96 units | NYE event - 31 Dec | BD Lead | |
| Harbourline Al Naseem | Ice Sphere 55mm | 24 units | VIP booking backup | Accounts Lead | |
| Vela Restaurant | Ice Slab 40×30cm | 6 units | Sashimi display - weekend | Ops Lead |
Wastage log
Track and tag wastage to identify patterns and reduce losses
Melted (12)
Damaged in transit (4)
Production defect (8)
Overproduction (3)
Customer return (1)
| Date | Product | Qty | Reason | Tag | Logged by |
|---|---|---|---|---|---|
| Today | Ice Sphere 55mm | 6 | Truck refrigeration issue on Harbourline delivery | Melted | Driver 1 |
| Yesterday | Ice Cube 50mm | 12 | Air bubbles in batch - failed QC | Production defect | Elias R. |
| 2 Dec | Ice Block 20×10cm | 2 | Dropped during loading | Damaged in transit | Driver 2 |
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COLDWORKS
2
Daily Ops
Orders
Production
Dispatch
Clients
Products
Inventory
Deliveries
Fleet
Quotas
Analytics
Quotes
Invoices
Settings
Inventory
Stock levels, production intake, and hardware tracking
Audio guide
Inventory - guided walkthrough
Total stock units2,847Across all products
Stock value48,200At cost price
Low stock alerts3Below threshold
Today's production5242 pending approval
Low stock: Ice Sphere 55mm (48), Ice Cube 50mm (62), Ice Block 20×10cm (8)
Currently in production
Ice Bath 1
Freezing
XL Block → Ice Spheres
Est. yield: 380-420 units
Ready in ~4 hours
Ice Bath 2
Freezing
XL Block → Ice Cubes
Est. yield: 520-580 units
Ready in ~6 hours
Ice Bath 3
Ready to cut
XL Block → Ice Blocks
Est. yield: 45-55 units
Awaiting processing
Production awaiting approval
2 pending
| Product | Quantity | Staff member | Submitted | |
|---|---|---|---|---|
| Ice Sphere 55mm | 412 units | Elias R. | Today 14:15 | |
| Ice Cube 50mm | 548 units | Marco D. | Today 11:45 |
Finished products
| Product | In stock | Reserved | Available | Location | Status |
|---|---|---|---|---|---|
| Ice Sphere 60mm | 324 | 48 | 276 | Freezer A | OK |
| Ice Sphere 55mm | 48 | 24 | 24 | Freezer A | Low |
| Ice Cube 50mm | 62 | 0 | 62 | Freezer B | Low |
| Ice Cube 55mm | 412 | 96 | 316 | Freezer B | OK |
| Ice Block 20×10cm | 8 | 4 | 4 | Freezer C | Low |
| Ice Block 25×12cm | 34 | 0 | 34 | Freezer C | OK |
| Ice Slab 40×30cm | 22 | 6 | 16 | Freezer C | OK |
Hardware and equipment
| Item | Total | Available | On hire | Status |
|---|---|---|---|---|
| LED Ice Stand (Small) | 12 | 8 | 4 | OK |
| LED Ice Stand (Large) | 6 | 3 | 3 | OK |
| Illuminated Display Tray | 8 | 6 | 2 | OK |
| Ice Luge Frame | 4 | 4 | 0 | OK |
| Champagne Tower Base | 2 | 1 | 1 | Low |
Wastage log
Melted (12)
Damaged in transit (4)
Production defect (8)
Overproduction (3)
Customer return (1)
Ice Sphere 55mm × 6
Today
Truck refrigeration issue on Harbourline delivery · Melted · Driver 1
Ice Cube 50mm × 12
Yesterday
Air bubbles in batch - failed QC · Production defect · Elias R.
Ice Block 20×10cm × 2
2 Dec
Dropped during loading · Damaged in transit · Driver 2
Client stock allocation
| Client | Product | Reserved qty | Purpose | Reserved by | |
|---|---|---|---|---|---|
| Harbourline Marina | Ice Sphere 60mm | 48 units | Standing weekly order | Ops Lead | |
| Solène DIFC | Ice Cube 55mm | 96 units | NYE event - 31 Dec | BD Lead | |
| Harbourline Al Naseem | Ice Sphere 55mm | 24 units | VIP booking backup | Accounts Lead | |
| Vela Restaurant | Ice Slab 40×30cm | 6 units | Sashimi display - weekend | Ops Lead |
v2.4 · © 2025 ColdWorks LLC
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2
COLDWORKS
Daily Ops
Orders
Production
Dispatch
Clients
Products
Inventory
Deliveries
Fleet
Quotas
Analytics
Quotes
Invoices
Settings
Search stock, products…
Audio guide
Inventory - guided walkthrough
Inventory
Stock, production intake, hardware
3 low stock - Sphere 55mm, Cube 50mm, Block 20×10cm
Total stock
2,847
Across all products
Stock value
48,200
At cost price
Low stock
3
Below threshold
Today's production
524
2 pending approval
Currently in production
Ice Bath 1 · XL Block → Ice Spheres
Freezing
Est. yield: 380-420 units
Ready in ~4 hours
Ice Bath 2 · XL Block → Ice Cubes
Freezing
Est. yield: 520-580 units
Ready in ~6 hours
Ice Bath 3 · XL Block → Ice Blocks
Ready to cut
Est. yield: 45-55 units
Awaiting processing
Awaiting approval
2 pending
Ice Sphere 55mm · 412 units
Today 14:15
Elias R. - Bath 2 yield. Good clarity, minimal shaving needed.
Ice Cube 50mm · 548 units
Today 11:45
Marco D. - Slightly lower yield due to air bubbles in block. Logged for review.
Finished products
Ice Sphere 60mm
324 in stock · 48 reserved · 276 available · Freezer A
OK
Ice Sphere 55mm
48 in stock · 24 reserved · 24 available · Freezer A
Low
Ice Cube 50mm
62 in stock · 0 reserved · 62 available · Freezer B
Low
Ice Cube 55mm
412 in stock · 96 reserved · 316 available · Freezer B
OK
Ice Block 20×10cm
8 in stock · 4 reserved · 4 available · Freezer C
Low
Ice Block 25×12cm
34 in stock · 0 reserved · 34 available · Freezer C
OK
Ice Slab 40×30cm
22 in stock · 6 reserved · 16 available · Freezer C
OK
Hardware and equipment
LED Ice Stand (Small)
12 total · 8 available · 4 on hire
OK
LED Ice Stand (Large)
6 total · 3 available · 3 on hire
OK
Illuminated Display Tray
8 total · 6 available · 2 on hire
OK
Ice Luge Frame
4 total · 4 available · 0 on hire
OK
Champagne Tower Base
2 total · 1 available · 1 on hire
Low
Client allocations
Reserve
Harbourline Marina
Ice Sphere 60mm · 48 units · Standing weekly order
Solène DIFC
Ice Cube 55mm · 96 units · NYE event - 31 Dec
Harbourline Al Naseem
Ice Sphere 55mm · 24 units · VIP booking backup
Vela Restaurant
Ice Slab 40×30cm · 6 units · Sashimi display - weekend
Wastage log
Log
Melted (12)
Damaged in transit (4)
Production defect (8)
Overproduction (3)
Customer return (1)
Ice Sphere 55mm × 6
Today
Truck refrigeration issue on Harbourline delivery
Melted · Driver 1
Ice Cube 50mm × 12
Yesterday
Air bubbles in batch - failed QC
Production defect · Elias R.
Ice Block 20×10cm × 2
2 Dec
Dropped during loading
Damaged in transit · Driver 2
Support
Documentation
System status
v2.4 · © 2025 ColdWorks LLC
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04InventoryWhat is actually in the freezers: live stock levels, reserved stock and wastage, visible for the first time.
Part three · Logistics
COLDWORKS
Operations
Daily Ops
Orders
24
Production Board
156
Dispatch
6
Management
Clients
48
Products
Inventory
2,847
Logistics
Deliveries
12
Fleet Tracking
2
Performance
Quotas
67%
Analytics
Finance
Quotes
5
Invoices
3
System
Settings
OL
Operations Lead
Manager access
Deliveries
Schedule, assign, and track all deliveries
Audio guide
Deliveries - guided walkthrough
Tue 2 Dec
Wed 3 Dec
Thu 4 Dec
Today
Fri 5 Dec
Sat 6 Dec
12
Deliveries
2
Drivers
87 km
Total distance
~4.5 hrs
Est. drive time
8 / 12
Completed
2 urgent deliveries: Vela Restaurant (11:30 - strict deadline) · The Azure Sail (12:30 - VIP event)
D1
Driver 1 - Truck 1
En route to stop 4 (The Meridian Palm)
3 of 6
Back ~14:30
Active
D2
Driver 2 - Truck 2
At The Pearl Atrium (delivering)
5 of 6
Back ~13:15
Active
Truck 1 - Driver 1
6 stops · 43 km · ~2.5 hrs
Driver view
1
Harbourline Marina
10:00 - 10:30
12 items · #2451 · 3,120
Delivered 10:22
2
Harbourline Al Naseem
10:45 - 11:15
8 items · #2452 · 1,960
Delivered 11:02
3
Vela Restaurant
11:30
10 items · #2453 · 2,400
Use loading dock B. Ask for the bar manager.
Delivered 11:28
Was urgent
4
The Meridian Palm
12:00 - 12:30
6 items · #2454 · 1,440
Gate code: 4421. Call the receiving team on arrival.
En route - ETA 12:15
5
The Azure Sail
12:30 - 13:00
15 items · #2455 · 3,600
VIP event. Must be on time. Ask for the events team.
Pending
Urgent
6
The Ellington
13:30 - 14:00
8 items · #2456 · 1,920
Pending
Truck 2 - Driver 2
6 stops · 44 km · ~2 hrs
Driver view
1
Solène DIFC
10:00 - 10:30
10 items · #2457 · 2,200
Delivered 10:18
2
The Lantern House
10:45 - 11:15
6 items · #2458 · 1,440
Delivered 10:58
3
Casa Miraj
11:15 - 11:45
8 items · #2459 · 1,920
Delivered 11:32
4
Palmline Bay
12:00 - 12:30
12 items · #2460 · 2,880
Delivered 12:15
5
Velvet Quay
12:30 - 13:00
6 items · #2461 · 1,440
Delivered 12:48
6
The Pearl Atrium
13:00 - 13:30
10 items · #2462 · 2,400
Use the service entrance on the left side.
At venue - delivering
Unassigned deliveries
3 deliveries need assigning
Maison Adira
20 items · #2467 · 4,800
Marked urgent
No delivery notes
Tomorrow 09:00 - 09:30
The Ivory Dunes
8 items · #2465 · 1,920
No delivery notes
No contact selected
Tomorrow 10:00 - 10:30
The Saffron Court
12 items · #2466 · 2,880
No contact selected
Tomorrow 11:00 - 11:30
v2.4 · © 2025 ColdWorks LLC
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COLDWORKS
2
Daily Ops
Orders
Production
Dispatch
Clients
Products
Inventory
Deliveries
Fleet
Quotas
Analytics
Quotes
Invoices
Settings
Deliveries
Schedule, assign, and track all deliveries
Audio guide
Deliveries - guided walkthrough
Tue 2 Dec
Wed 3 Dec
Thu 4 Dec
Today
Fri 5 Dec
Sat 6 Dec
12
Deliveries
2
Drivers
87 km
Total distance
~4.5 hrs
Est. drive time
8 / 12
Completed
2 urgent: Vela Restaurant (11:30) · The Azure Sail (12:30 - VIP)
D1
Driver 1 - Truck 1
En route to stop 4 (The Meridian Palm)
3 of 6
Active
D2
Driver 2 - Truck 2
At The Pearl Atrium (delivering)
5 of 6
Active
Truck 1 - Driver 1
6 stops · 43 km · ~2.5 hrs
Driver view
1
Harbourline Marina
10:00 - 10:30
12 items · #2451 · 3,120
Delivered 10:22
2
Harbourline Al Naseem
10:45 - 11:15
8 items · #2452 · 1,960
Delivered 11:02
3
Vela Restaurant
11:30
10 items · #2453 · 2,400
Use loading dock B. Ask for the bar manager.
Delivered 11:28
Was urgent
4
The Meridian Palm
12:00 - 12:30
6 items · #2454 · 1,440
Gate code: 4421. Call the receiving team on arrival.
En route - ETA 12:15
5
The Azure Sail
12:30 - 13:00
15 items · #2455 · 3,600
VIP event. Must be on time. Ask for the events team.
Pending
Urgent
6
The Ellington
13:30 - 14:00
8 items · #2456 · 1,920
Pending
Truck 2 - Driver 2
6 stops · 44 km · ~2 hrs
Driver view
1
Solène DIFC
10:00 - 10:30
10 items · #2457 · 2,200
Delivered 10:18
2
The Lantern House
10:45 - 11:15
6 items · #2458 · 1,440
Delivered 10:58
3
Casa Miraj
11:15 - 11:45
8 items · #2459 · 1,920
Delivered 11:32
4
Palmline Bay
12:00 - 12:30
12 items · #2460 · 2,880
Delivered 12:15
5
Velvet Quay
12:30 - 13:00
6 items · #2461 · 1,440
Delivered 12:48
6
The Pearl Atrium
13:00 - 13:30
10 items · #2462 · 2,400
Use the service entrance on the left side.
At venue - delivering
Unassigned deliveries
3 need assigning
Maison Adira
20 items · #2467 · 4,800
Marked urgent
No delivery notes
Tomorrow 09:00 - 09:30
The Ivory Dunes
8 items · #2465 · 1,920
No delivery notes
No contact selected
Tomorrow 10:00 - 10:30
The Saffron Court
12 items · #2466 · 2,880
No contact selected
Tomorrow 11:00 - 11:30
v2.4 · © 2025 ColdWorks LLC
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System status
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2
COLDWORKS
Daily Ops
Orders
Production
Dispatch
Clients
Products
Inventory
Deliveries
Fleet
Quotas
Analytics
Quotes
Invoices
Settings
Search deliveries, clients…
Audio guide
Deliveries - guided walkthrough
Deliveries
Schedule, assign, track
Tue 2 Dec
Wed 3 Dec
Thu 4 Dec
Today
Fri 5 Dec
Sat 6 Dec
12
Deliveries
87 km
Distance
8 / 12
Completed
2 urgent - Vela (11:30) · Azure Sail (12:30 VIP)
Drivers
D1
Driver 1 - Truck 1
En route to stop 4 (The Meridian Palm)
3 of 6
D2
Driver 2 - Truck 2
At The Pearl Atrium (delivering)
5 of 6
Truck 1 - Driver 1
6 stops · 43 km · ~2.5 hrs
1
Harbourline Marina
10:00 - 10:30
12 items · #2451 · 3,120
Delivered 10:22
2
Harbourline Al Naseem
10:45 - 11:15
8 items · #2452 · 1,960
Delivered 11:02
3
Vela Restaurant
11:30
10 items · #2453 · 2,400
Delivered 11:28
Was urgent
4
The Meridian Palm
12:00 - 12:30
6 items · #2454 · 1,440
En route - ETA 12:15
5
The Azure Sail
12:30 - 13:00
15 items · #2455 · 3,600
Pending
Urgent
6
The Ellington
13:30 - 14:00
8 items · #2456 · 1,920
Pending
Truck 2 - Driver 2
6 stops · 44 km · ~2 hrs
1
Solène DIFC
10:00 - 10:30
10 items · #2457 · 2,200
Delivered 10:18
2
The Lantern House
10:45 - 11:15
6 items · #2458 · 1,440
Delivered 10:58
3
Casa Miraj
11:15 - 11:45
8 items · #2459 · 1,920
Delivered 11:32
4
Palmline Bay
12:00 - 12:30
12 items · #2460 · 2,880
Delivered 12:15
5
Velvet Quay
12:30 - 13:00
6 items · #2461 · 1,440
Delivered 12:48
6
The Pearl Atrium
13:00 - 13:30
10 items · #2462 · 2,400
At venue - delivering
Unassigned
3 need assigning
Maison Adira
Tomorrow 09:00 - 09:30
20 items · #2467 · 4,800
Marked urgent
No delivery notes
The Ivory Dunes
Tomorrow 10:00 - 10:30
8 items · #2465 · 1,920
No delivery notes
No contact selected
The Saffron Court
Tomorrow 11:00 - 11:30
12 items · #2466 · 2,880
No contact selected
Support
Documentation
System status
v2.4 · © 2025 ColdWorks LLC
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05DeliveriesOrders assigned to drivers ahead of the day or urgently mid-route, with each run planned and optimised before the truck sets off.
COLDWORKS
Operations
Daily Ops
Orders
24
Production Board
156
Dispatch
6
Management
Clients
48
Products
Inventory
2,847
Logistics
Deliveries
12
Fleet Tracking
2
Performance
Quotas
67%
Analytics
Finance
Quotes
5
Invoices
3
System
Settings
OL
Operations Lead
Manager access
Fleet Tracking
GPS tracking, route monitoring, and tracker hardware health
Audio guide
Fleet tracking - guided walkthrough
No route issues - both drivers active and on schedule · 1 tracker warning: CW-TRK-02 low battery
Live GPS map
Route visualisation - maps integration
D1
Driver 1 - Truck 1
Active
En route to stop 4 - The Meridian Palm
3 / 6
Stops
28 km
Driven
14:30
ETA return
D2
Driver 2 - Truck 2
Active
At The Pearl Atrium - delivering
5 / 6
Stops
38 km
Driven
13:15
ETA return
Tracker hardware health
2 devices · polled every 10 s
CW-TRK-01
Truck 1 · cab-mounted GPS unit
Online
Battery
87%
Last signal
12 s ago
Network
4G LTE · Strong
GPS fix
±3 m · 11 sats
Cargo temp
-18.4°C
Speed
48 km/h
Firmware v4.2.1 · Up to date
Inside delivery zone
CW-TRK-02
Truck 2 · cab-mounted GPS unit
Low battery
Online
Battery
34%
Last signal
8 s ago
Network
4G LTE · Good
GPS fix
±5 m · 9 sats
Cargo temp
-17.9°C
Speed
0 km/h · Stopped
Firmware v4.2.1 · Up to date
Inside delivery zone
Today's efficiency
On schedule
Planned distance
87 km
Actual distance
66 km
76% complete
Time on road
3h 12m
Idle time
18m
Loading/unloading
Deliveries complete
8 / 12
Est. finish time
14:30
Truck 1 route - Driver 1
43 km total
1
Harbourline Marina
Delivered 10:22
2
Harbourline Al Naseem
Delivered 11:02
3
Vela Restaurant
Delivered 11:28
4
The Meridian Palm
ETA 12:15
5
The Azure Sail
12:30 - 13:00
6
The Ellington
13:30 - 14:00
Truck 2 route - Driver 2
44 km total
1
Solène DIFC
Delivered 10:18
2
The Lantern House
Delivered 10:58
3
Casa Miraj
Delivered 11:32
4
Palmline Bay
Delivered 12:15
5
Velvet Quay
Delivered 12:48
6
The Pearl Atrium
Delivering now
v2.4 · © 2025 ColdWorks LLC
Support
Documentation
System status
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Search fleet, drivers…
COLDWORKS
2
Daily Ops
Orders
Production
Dispatch
Clients
Products
Inventory
Deliveries
Fleet
Quotas
Analytics
Quotes
Invoices
Settings
Fleet Tracking
GPS tracking, route monitoring, and tracker hardware health
Audio guide
Fleet tracking - guided walkthrough
No route issues - 1 tracker warning: CW-TRK-02 low battery
Live GPS map
D1
Driver 1 - Truck 1
Active
En route to stop 4 - The Meridian Palm
3 / 6
Stops
28 km
Driven
14:30
ETA return
D2
Driver 2 - Truck 2
Active
At The Pearl Atrium - delivering
5 / 6
Stops
38 km
Driven
13:15
ETA return
Tracker hardware health
2 devices · 10 s polling
CW-TRK-01
Truck 1 · cab-mounted GPS unit
Online
Battery
87%
Last signal
12 s ago
Network
4G LTE · Strong
GPS fix
±3 m · 11 sats
Cargo temp
-18.4°C
Speed
48 km/h
CW-TRK-02
Truck 2 · cab-mounted GPS unit
Low battery
Online
Battery
34%
Last signal
8 s ago
Network
4G LTE · Good
GPS fix
±5 m · 9 sats
Cargo temp
-17.9°C
Speed
0 km/h · Stopped
Today's efficiency
On schedule
Planned distance
87 km
Actual distance
66 km
Time on road
3h 12m
Idle time
18m
Deliveries complete
8 / 12
Est. finish time
14:30
Truck 1 route - Driver 1
43 km total
1
Harbourline Marina
Delivered 10:22
2
Harbourline Al Naseem
Delivered 11:02
3
Vela Restaurant
Delivered 11:28
4
The Meridian Palm
ETA 12:15
5
The Azure Sail
12:30 - 13:00
6
The Ellington
13:30 - 14:00
Truck 2 route - Driver 2
44 km total
1
Solène DIFC
Delivered 10:18
2
The Lantern House
Delivered 10:58
3
Casa Miraj
Delivered 11:32
4
Palmline Bay
Delivered 12:15
5
Velvet Quay
Delivered 12:48
6
The Pearl Atrium
Delivering now
v2.4 · © 2025 ColdWorks LLC
Support
Documentation
System status
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2
COLDWORKS
Daily Ops
Orders
Production
Dispatch
Clients
Products
Inventory
Deliveries
Fleet
Quotas
Analytics
Quotes
Invoices
Settings
Search fleet, drivers…
Audio guide
Fleet tracking - guided walkthrough
Fleet Tracking
GPS, routes, tracker health
Live GPS map
Drivers
D1
Driver 1 - Truck 1
Active
En route to stop 4 - The Meridian Palm
3 / 6
Stops
28 km
Driven
14:30
ETA return
D2
Driver 2 - Truck 2
Active
At The Pearl Atrium - delivering
5 / 6
Stops
38 km
Driven
13:15
ETA return
Tracker hardware
CW-TRK-01
Truck 1 · cab-mounted GPS unit
Online
Battery
87%
Last signal
12 s ago
Network
4G LTE · Strong
GPS fix
±3 m · 11 sats
Cargo temp
-18.4°C
Speed
48 km/h
Firmware v4.2.1 · Up to date
Inside delivery zone
CW-TRK-02
Truck 2 · cab-mounted GPS unit
Low battery
Online
Battery
34%
Last signal
8 s ago
Network
4G LTE · Good
GPS fix
±5 m · 9 sats
Cargo temp
-17.9°C
Speed
0 km/h · Stopped
Firmware v4.2.1 · Up to date
Inside delivery zone
Today's efficiency
On schedule
Planned distance
87 km
Actual distance
66 km
Time on road
3h 12m
Idle time
18m
Deliveries complete
8 / 12
Est. finish time
14:30
Truck 1 route - Driver 1
43 km total
1
Harbourline Marina
Delivered 10:22
2
Harbourline Al Naseem
Delivered 11:02
3
Vela Restaurant
Delivered 11:28
4
The Meridian Palm
ETA 12:15
5
The Azure Sail
12:30 - 13:00
6
The Ellington
13:30 - 14:00
Truck 2 route - Driver 2
44 km total
1
Solène DIFC
Delivered 10:18
2
The Lantern House
Delivered 10:58
3
Casa Miraj
Delivered 11:32
4
Palmline Bay
Delivered 12:15
5
Velvet Quay
Delivered 12:48
6
The Pearl Atrium
Delivering now
Support
Documentation
System status
v2.4 · © 2025 ColdWorks LLC
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06Fleet TrackingGPS trackers on every truck feed minute-by-minute progress, turning the delivery day from a blind spot into a live map.
12:04
COLDWORKS
1
Driver portal
Driver 1 · Truck 1
Thu 4 Dec · Shift 09:00-15:00
Active
On break
Issue
3 / 6
Completed
43 km
Total route
~14:30
Est. return
Current delivery
STOP 4 OF 6
12:00 - 12:30
The Meridian Palm
Al Marsa Promenade, Umm Suqeim 3
6 items · Order #2454
Delivery notes
Gate code
4421
Call the receiving contact on arrival (+971 50 XXX 1234). Use the service entrance at the rear of the building.
Call contact
Navigate
Journey started 11:58
Mark arrived
Upcoming
5
The Azure Sail
12:30 - 13:00 · 15 items · Order #2455
6
The Ellington
13:30 - 14:00 · 8 items · Order #2456
Completed today (3)
Harbourline Marina
Delivered 10:22 · Order #2451
Harbourline Al Naseem
Delivered 11:02 · Order #2452
Vela Restaurant
Delivered 11:28 · Order #2453
Call head office
Report issue
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12:04
COLDWORKS
1
Driver portal
Driver 1 · Truck 1
Thu 4 Dec · Shift 09:00-15:00
Active
On break
Issue
3 / 6
Completed
43 km
Total route
~14:30
Est. return
Current delivery
STOP 4 OF 6
12:00 - 12:30
The Meridian Palm
Al Marsa Promenade, Umm Suqeim 3
6 items · Order #2454
Delivery notes
Gate code
4421
Call the receiving contact on arrival (+971 50 XXX 1234). Use the service entrance at the rear of the building.
Call contact
Navigate
Journey started 11:58
Mark arrived
Upcoming
5
The Azure Sail
12:30 - 13:00 · 15 items · Order #2455
6
The Ellington
13:30 - 14:00 · 8 items · Order #2456
Completed today (3)
Harbourline Marina
Delivered 10:22 · Order #2451
Harbourline Al Naseem
Delivered 11:02 · Order #2452
Vela Restaurant
Delivered 11:28 · Order #2453
Call head office
Report issue
Powered with BY BANKS
12:04
COLDWORKS
1
Driver portal
Driver 1 · Truck 1
Thu 4 Dec · Shift 09:00-15:00
Active
On break
Issue
3 / 6
Completed
43 km
Total route
~14:30
Est. return
Current delivery
STOP 4 OF 6
12:00 - 12:30
The Meridian Palm
Al Marsa Promenade, Umm Suqeim 3
6 items · Order #2454
Delivery notes
Gate code
4421
Call the receiving contact on arrival (+971 50 XXX 1234). Use the service entrance at the rear of the building.
Call contact
Navigate
Journey started 11:58
Mark arrived
Upcoming
5
The Azure Sail
12:30 - 13:00 · 15 items · Order #2455
6
The Ellington
13:30 - 14:00 · 8 items · Order #2456
Completed today (3)
Harbourline Marina
Delivered 10:22 · Order #2451
Harbourline Al Naseem
Delivered 11:02 · Order #2452
Vela Restaurant
Delivered 11:28 · Order #2453
Call head office
Report issue
Powered with BY BANKS
07Driver AppThe app in every driver's hand: confirm deliveries, ring the client, pull the gate keycode, raise an issue to management - all one-handed at the gate.
Part four · Finance
COLDWORKS
Operations
Daily Ops
Orders
24
Production Board
156
Dispatch
6
Management
Clients
48
Products
Inventory
2,847
Logistics
Deliveries
12
Fleet Tracking
2
Performance
Quotas
67%
Analytics
Finance
Quotes
8
Invoices
3
System
Settings
OL
Operations Lead
Manager access
Quotes
Manage pricing quotes for bespoke orders and events
Open quotes847,500 potential
Awaiting response5Sent to clients
This month28,40012 quotes converted
Conversion rate68%+5% vs last month
2 quotes expiring soon: QT-2024-089 (Casa Miraj, tomorrow) · QT-2024-091 (The Lantern House, 2 days)
QuickBooks connected
Approved quotes push to QuickBooks as estimates · Last sync 14:28
All quotes
All statuses
All types
| Quote # | Client | Type | Event date | Value | Status | Expires | |
|---|---|---|---|---|---|---|---|
| QT-2024-094 | Harbourline Marina NYE Gala Event | Ice Sculpture | 31 Dec 2025 | 12,500 | Draft | - | |
| QT-2024-093 | Solène DIFC Corporate Launch | Branded Ice | 20 Dec 2025 | 4,800 | Sent | 15 Dec | |
| QT-2024-092 | Private Client Wedding Reception | Ice Luge | 14 Feb 2026 | 8,200 | Sent | 20 Dec | |
| QT-2024-091 | The Lantern House Anniversary Dinner | Custom Centrepiece | 28 Dec 2025 | 3,600 | Sent | 2 days | |
| QT-2024-090 | Vela Restaurant VIP Dinner Series | Branded Ice | 15 Dec 2025 | 2,400 | Approved | - | |
| QT-2024-089 | Casa Miraj Conference Ice Display | Ice Sculpture | 18 Dec 2025 | 6,800 | Sent | Tomorrow | |
| QT-2024-088 | Palmline Bay Pool Party | Ice Luge | 10 Dec 2025 | 5,500 | Converted | - | |
| QT-2024-087 | Private Client Birthday Party | Ice Sculpture | 5 Dec 2025 | 4,200 | Converted | - | |
| QT-2024-086 | Corporate Enquiry Product Launch | Branded Ice | 1 Dec 2025 | 3,800 | Expired | - |
Conversion by type
Last 90 days
Ice Sculptures
18 quotes sent
72%
13 converted
Branded Ice
24 quotes sent
79%
19 converted
Ice Luges
12 quotes sent
58%
7 converted
Custom Centrepieces
8 quotes sent
63%
5 converted
Recent activity
2h ago
QT-2024-090 approved
Vela Restaurant - 2,400 - ready to convert
5h ago
QT-2024-094 created
Harbourline NYE Gala - 12,500 - draft
Yesterday
QT-2024-093 sent
Solène DIFC - 4,800 - expires 15 Dec
2 days ago
QT-2024-088 converted
Palmline Bay - 5,500 - order #2460
v2.4 · © 2025 ColdWorks LLC
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Documentation
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Search quotes, clients…
COLDWORKS
2
Daily Ops
Orders
Production
Dispatch
Clients
Products
Inventory
Deliveries
Fleet
Quotas
Analytics
Quotes
Invoices
Settings
Quotes
Manage pricing quotes for bespoke orders and events
Open quotes847,500 potential
Awaiting response5Sent to clients
This month28,40012 converted
Conversion rate68%+5% vs last month
2 expiring soon: QT-2024-089 (tomorrow) · QT-2024-091 (2 days)
QuickBooks connected
Approved quotes sync as estimates · 14:28
All quotes
All statuses
All types
| Quote # | Client | Event date | Value | Status | Expires | |
|---|---|---|---|---|---|---|
| QT-2024-094 | Harbourline Marina NYE Gala Event | 31 Dec 2025 | 12,500 | Draft | - | |
| QT-2024-093 | Solène DIFC Corporate Launch | 20 Dec 2025 | 4,800 | Sent | 15 Dec | |
| QT-2024-092 | Private Client Wedding Reception | 14 Feb 2026 | 8,200 | Sent | 20 Dec | |
| QT-2024-091 | The Lantern House Anniversary Dinner | 28 Dec 2025 | 3,600 | Sent | 2 days | |
| QT-2024-090 | Vela Restaurant VIP Dinner Series | 15 Dec 2025 | 2,400 | Approved | - | |
| QT-2024-089 | Casa Miraj Conference Ice Display | 18 Dec 2025 | 6,800 | Sent | Tomorrow | |
| QT-2024-088 | Palmline Bay Pool Party | 10 Dec 2025 | 5,500 | Converted | - | |
| QT-2024-087 | Private Client Birthday Party | 5 Dec 2025 | 4,200 | Converted | - | |
| QT-2024-086 | Corporate Enquiry Product Launch | 1 Dec 2025 | 3,800 | Expired | - |
Conversion by type
Last 90 days
Ice Sculptures
18 quotes sent
72%
13 converted
Branded Ice
24 quotes sent
79%
19 converted
Ice Luges
12 quotes sent
58%
7 converted
Custom Centrepieces
8 quotes sent
63%
5 converted
Recent activity
2h ago
QT-2024-090 approved
Vela Restaurant - 2,400 - ready to convert
5h ago
QT-2024-094 created
Harbourline NYE Gala - 12,500 - draft
Yesterday
QT-2024-093 sent
Solène DIFC - 4,800 - expires 15 Dec
2 days ago
QT-2024-088 converted
Palmline Bay - 5,500 - order #2460
v2.4 · © 2025 ColdWorks LLC
Support
Documentation
System status
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2
COLDWORKS
Daily Ops
Orders
Production
Dispatch
Clients
Products
Inventory
Deliveries
Fleet
Quotas
Analytics
Quotes
Invoices
Settings
Search quotes, clients…
Quotes
Bespoke orders and events
2 expiring soon - QT-089 tomorrow · QT-091 in 2 days
QuickBooks connected · quotes sync as estimates
14:28
Open quotes
8
47,500 potential
Awaiting response
5
Sent to clients
This month
28,400
12 converted
Conversion rate
68%
+5% vs last month
All quotes
6 of 9
QT-2024-094
Draft
Harbourline Marina
NYE Gala Event · Ice Sculpture
12,500
QT-2024-093
Sent
Solène DIFC
Corporate Launch · Branded Ice
4,800
QT-2024-092
Sent
Private Client
Wedding Reception · Ice Luge
8,200
QT-2024-091
Sent
The Lantern House
Anniversary Dinner · Custom Centrepiece
3,600
Expires 2 days
QT-2024-090
Approved
Vela Restaurant
VIP Dinner Series · Branded Ice
2,400
QT-2024-089
Sent
Casa Miraj
Conference Ice Display · Ice Sculpture
6,800
Expires Tomorrow
Conversion by type
90 days
Ice Sculptures
18 quotes sent · 13 converted
72%
Branded Ice
24 quotes sent · 19 converted
79%
Ice Luges
12 quotes sent · 7 converted
58%
Custom Centrepieces
8 quotes sent · 5 converted
63%
Recent activity
2h ago
QT-2024-090 approved
Vela Restaurant - 2,400 - ready to convert
5h ago
QT-2024-094 created
Harbourline NYE Gala - 12,500 - draft
Yesterday
QT-2024-093 sent
Solène DIFC - 4,800 - expires 15 Dec
Support
Documentation
System status
v2.4 · © 2025 ColdWorks LLC
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08QuotesBespoke event pricing built and issued from the console, linked straight through to orders and invoicing.
COLDWORKS
Operations
Daily Ops
Orders
24
Production Board
156
Dispatch
6
Management
Clients
48
Products
Inventory
2,847
Logistics
Deliveries
12
Fleet Tracking
2
Performance
Quotas
67%
Analytics
Finance
Quotes
8
Invoices
4
System
Settings
OL
Operations Lead
Manager access
Invoices
Billing, PO management, and payment tracking
Audio guide
Invoices - guided walkthrough
Outstanding87,40023 invoices
Overdue12,6004 invoices
This month156,20048 invoices issued
Avg time to pay16 daysAcross credit clients
4 overdue invoices totalling 12,600 - Harbourline Group (2), Meridian Collection (1), Private Client (1)
3 invoices awaiting stamp - required before sending to PO clients
QuickBooks connected
Invoices and payments sync automatically · Last sync 14:28
All invoices
All statuses
All clients
This month
| Invoice # | Client | Order | PO number | Amount | Issued | Due | Status | |
|---|---|---|---|---|---|---|---|---|
| INV-2024-0156 | Harbourline Group Harbourline Marina | #2398 | PO-HBL-78234 | 4,200 | 15 Nov | 15 Dec (OVERDUE) | Overdue | |
| INV-2024-0162 | Harbourline Group Harbourline Al Naseem | #2451 | PO-HBL-78291 | 3,120 | 4 Dec | 3 Jan | Sent | |
| INV-2024-0161 | Solène DIFC DIFC | #2448 | - | 2,200 | 3 Dec | 2 Jan | Sent | |
| INV-2024-0160 | Meridian Collection The Meridian Palm | #2445 | - | 1,960 | 2 Dec | - | Pending stamp | |
| INV-2024-0159 | Vela Restaurant - | #2442 | - | 2,400 | 1 Dec | - | Paid | |
| INV-2024-0158 | The Pearl Atrium - | #2439 | - | 1,440 | 30 Nov | 7 Dec | Sent | |
| INV-2024-0157 | Palmline Bay The Palm | #2436 | - | 5,500 | 28 Nov | - | Paid | |
| INV-2024-0152 | Meridian Collection Meridian Beach House | #2412 | - | 3,200 | 20 Nov | 4 Dec (OVERDUE) | Overdue |
Showing 8 of 48 invoices
Previous
1
2
3
Next
Payment performance by client
Last 90 days
Vela Restaurant
Instant payment (card)
0 days
Always instant
Harbourline Group
Net 30 · Credit account
18 days
Usually 12 days early
Solène DIFC
Net 30 · Credit account
24 days
Usually 6 days early
The Pearl Atrium
Net 7 · Credit account
6 days
Usually 1 day early
Meridian Collection
Net 14 · Credit account
22 days
Often 8 days late
Early payment discounts
Tracking incentive usage
2,340
Discounts given (MTD)
12
Early payments (MTD)
Recent early payments
Harbourline Group · INV-0155
Saved 156
Solène DIFC · INV-0148
Saved 89
Palmline Bay · INV-0145
Saved 124
v2.4 · © 2025 ColdWorks LLC
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Documentation
System status
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Search invoices, clients…
COLDWORKS
2
Daily Ops
Orders
Production
Dispatch
Clients
Products
Inventory
Deliveries
Fleet
Quotas
Analytics
Quotes
Invoices
Settings
Invoices
Billing, PO management, and payment tracking
Audio guide
Invoices - guided walkthrough
Outstanding87,40023 invoices
Overdue12,6004 invoices
This month156,20048 issued
Avg time to pay16 daysCredit clients
4 overdue totalling 12,600 - Harbourline (2), Meridian (1), Private (1)
3 awaiting stamp - required for PO clients
QuickBooks connected
Auto-sync · Last sync 14:28
All invoices
All statuses
This month
| Invoice # | Client | Order | Amount | Due | Status | |
|---|---|---|---|---|---|---|
| INV-2024-0156 | Harbourline Group Harbourline Marina | #2398 | 4,200 | 15 Dec (OVERDUE) | Overdue | |
| INV-2024-0162 | Harbourline Group Harbourline Al Naseem | #2451 | 3,120 | 3 Jan | Sent | |
| INV-2024-0161 | Solène DIFC DIFC | #2448 | 2,200 | 2 Jan | Sent | |
| INV-2024-0160 | Meridian Collection The Meridian Palm | #2445 | 1,960 | - | Pending stamp | |
| INV-2024-0159 | Vela Restaurant - | #2442 | 2,400 | - | Paid | |
| INV-2024-0158 | The Pearl Atrium - | #2439 | 1,440 | 7 Dec | Sent | |
| INV-2024-0157 | Palmline Bay The Palm | #2436 | 5,500 | - | Paid | |
| INV-2024-0152 | Meridian Collection Meridian Beach House | #2412 | 3,200 | 4 Dec (OVERDUE) | Overdue |
Showing 8 of 48
Previous
1
2
3
Next
Payment performance
Last 90 days
Vela Restaurant
Instant payment (card)
0 days
Always instant
Harbourline Group
Net 30 · Credit account
18 days
Usually 12 days early
Solène DIFC
Net 30 · Credit account
24 days
Usually 6 days early
The Pearl Atrium
Net 7 · Credit account
6 days
Usually 1 day early
Meridian Collection
Net 14 · Credit account
22 days
Often 8 days late
Early payment discounts
Incentive usage
2,340
Discounts (MTD)
12
Early payments (MTD)
Recent early payments
Harbourline Group · INV-0155
Saved 156
Solène DIFC · INV-0148
Saved 89
Palmline Bay · INV-0145
Saved 124
v2.4 · © 2025 ColdWorks LLC
Support
Documentation
System status
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2
COLDWORKS
Daily Ops
Orders
Production
Dispatch
Clients
Products
Inventory
Deliveries
Fleet
Quotas
Analytics
Quotes
Invoices
Settings
Search invoices, clients…
Audio guide
Invoices - guided walkthrough
Invoices
Billing, PO, payment tracking
4 overdue - 12,600 total
3 awaiting stamp for PO clients
QuickBooks connected · auto-sync
14:28
Outstanding
87,400
23 invoices
Overdue
12,600
4 invoices
This month
156,200
48 issued
Avg time to pay
16 days
Credit clients
All invoices
6 of 48
INV-2024-0156
Overdue
Harbourline Group
Harbourline Marina · Order #2398
4,200
Due 15 Dec · OVERDUE
INV-2024-0162
Sent
Harbourline Group
Harbourline Al Naseem · Order #2451
3,120
Due 3 Jan
INV-2024-0161
Sent
Solène DIFC
DIFC · Order #2448
2,200
Due 2 Jan
INV-2024-0160
Pending stamp
Meridian Collection
The Meridian Palm · Order #2445
1,960
Awaiting stamp
INV-2024-0159
Paid
Vela Restaurant
Vela Restaurant · Order #2442
2,400
Settled
INV-2024-0158
Sent
The Pearl Atrium
The Pearl Atrium · Order #2439
1,440
Due 7 Dec
Payment performance
90 days
Vela Restaurant
Instant payment (card)
0 days
Always instant
Harbourline Group
Net 30 · Credit account
18 days
Usually 12 days early
Solène DIFC
Net 30 · Credit account
24 days
Usually 6 days early
The Pearl Atrium
Net 7 · Credit account
6 days
Usually 1 day early
Meridian Collection
Net 14 · Credit account
22 days
Often 8 days late
Early payment discounts
2,340
Discounts (MTD)
12
Early payments (MTD)
Harbourline Group · INV-0155
Saved 156
Solène DIFC · INV-0148
Saved 89
Palmline Bay · INV-0145
Saved 124
Support
Documentation
System status
v2.4 · © 2025 ColdWorks LLC
Powered with BY BANKS
09InvoicesGenerated from the order, tracked to payment, and chased by the system - not by memory.
Part five · The client portal
COLDWORKS
Ordering portal for Harbourline Group
NET 30 CREDIT · PO REQUIRED
Admin preview mode - this is what your client sees
Back to client
Audio guide
Ordering portal - guided walkthrough
Place order
Request quote
Invoices
Past orders
Your products
Ice Sphere
60mm diameter - fits your whisky tumblers
20 / unit
24
Ice Cube
55mm × 55mm - fits your rocks glasses
12 / unit
48
Ice Block
25cm × 12cm × 6cm - display blocks
45 / unit
0
Ice Slab
40cm × 30cm × 3cm - seafood display
65 / unit
0
Seasonal special
NYE Branded Ice Spheres - your logo etched
Delivery date
5 Dec 2025
Delivery time
11:00 - 12:00
Venue
Harbourline Marina
Special instructions (optional)
Any specific requirements for this order…
Order summary
Ice Sphere × 24
480
Ice Cube × 48
576
Total
1,056
Payment: Credit account (Net 30) · PO will be requested
v2.4 · © 2025 ColdWorks LLC
Support
Documentation
System status
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COLDWORKS
Ordering portal for Harbourline Group
NET 30 CREDIT · PO REQUIRED
Admin preview mode - this is what your client sees
Back to client
Audio guide
Ordering portal - guided walkthrough
Place order
Request quote
Invoices
Past orders
Your products
Ice Sphere
60mm diameter - fits your whisky tumblers
20 / unit
24
Ice Cube
55mm × 55mm - fits your rocks glasses
12 / unit
48
Ice Block
25cm × 12cm × 6cm - display blocks
45 / unit
0
Ice Slab
40cm × 30cm × 3cm - seafood display
65 / unit
0
Delivery date
5 Dec 2025
Delivery time
11:00 - 12:00
Venue
Harbourline Marina
Order summary
Ice Sphere × 24
480
Ice Cube × 48
576
Total
1,056
Payment: Credit account (Net 30) · PO will be requested
v2.4 · © 2025 ColdWorks LLC
Support
Documentation
System status
Powered with BY BANKS
COLDWORKS
Ordering portal for Harbourline Group
NET 30 CREDIT · PO REQUIRED
Admin preview - this is what your client sees
Place order
Request quote
Invoices
Past orders
Audio guide
Ordering portal - guided walkthrough
Your products
Ice Sphere
60mm diameter - fits your whisky tumblers
20 / unit
24
Ice Cube
55mm × 55mm - fits your rocks glasses
12 / unit
48
Ice Block
25cm × 12cm × 6cm - display blocks
45 / unit
0
Ice Slab
40cm × 30cm × 3cm - seafood display
65 / unit
0
Seasonal special
NYE Branded Ice Spheres - your logo etched
Delivery date
5 Dec 2025
Time
11:00-12:00
Venue
Marina
Order summary
Ice Sphere × 24
480
Ice Cube × 48
576
Total
1,056
Credit account (Net 30) · PO will be requested
Support
Documentation
System status
v2.4 · © 2025 ColdWorks LLC
Powered with BY BANKS
10Client PortalClients place orders themselves, see upsells chosen for them, view outstanding invoices and settle them in the portal - with early-payment discounts built in.
Our part
The calls we made
Paul Banks
Founder & Lead Consultant
Led end to end by a senior team, from the first call through to handover.
AED 500k of unpaid invoices was a process problem, so we fixed the process. Clients see every outstanding invoice in their portal and pay it there, with early-payment discounts built in so the backlog does not rebuild. The same portal takes their orders and carries upsells chosen strategically per client.
Orders, production, stock, deliveries and billing all lived on paper or in someone's head. Every one of them moved into a single ops console, so a question that used to mean a phone call now means a glance.
The production floor works from a live order board: quotas per member of staff, urgent orders flagged, stock logged as it is made and wastage tracked as it happens. Inventory and the board together mean re-orders are anticipated, not discovered.
GPS units on every truck feed minute-by-minute progress back to the console. Routes are planned and optimised before drivers set off, urgent orders drop in mid-route, and the driver app handles the rest - delivery confirmations, client contact details, gate keycodes, and a direct line to raise issues with management.
Built by a senior team end to end and handed over with the client owning the platform outright.
Paul Banks
Founder & Lead Consultant
Led end to end by a senior team, from the first call through to handover.
Outcome
Paper out. Every step tracked.
Order intake to production, dispatch to delivery, invoice to payment - one platform now runs the lot. Clients serve themselves in their own portal, the production floor works from a live board instead of memory, and the fleet reports in minute by minute instead of disappearing for the day.
Unpaid invoices confronted
AED 500k
The backlog the portal was built to clear: clients now see every outstanding invoice and settle it in the portal, with early-payment discounts working to stop the pile ever rebuilding.
3
Portals - the ops console, a self-serve client portal, and a driver app on every truck
15
Modules covering the whole operation, from daily ops and production through to fleet and finance
Minute by minute
Fleet visibility from GPS trackers on every truck, replacing a working day the business could not see
Stock, production and payment are now known, not remembered.
Built to standard
Handled to the standard the work demands
End to end
One platform from order intake to settled invoice - production, inventory, dispatch, delivery and finance sharing a single source of truth, not five paper trails.
Built for the people using it
Three audiences, three surfaces: an ops console for the office, a live board for the production floor, and a driver app simple enough to use one-handed at a delivery gate.
Client-owned, references under NDA
Built senior-only and handed over with the client owning the platform outright. Client names available under NDA.
