Privacy Policy

Introduction

BY BANKS L.L.C-FZ ("we", "us", or "our") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services.

We operate under the laws of the United Arab Emirates and comply with applicable data protection regulations, including considerations for international clients subject to GDPR and other privacy frameworks.

Information We Collect

Information You Provide

We may collect personal information that you voluntarily provide when you:

Fill out contact forms or enquiry forms on our website
Subscribe to our newsletter or communications
Request information about our services
Enter into a contract or agreement with us
Communicate with us via email, phone, or other channels

This information may include your name, email address, phone number, company name, job title, and any other details you choose to share.

Information Collected Automatically

When you visit our website, we may automatically collect:

Device and browser information
IP address and approximate location
Pages visited and time spent on our website
Referring website or source
Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect to:

Respond to your enquiries and provide requested information
Deliver our services and fulfil contractual obligations
Send relevant communications about our services
Improve our website and user experience
Comply with legal obligations and protect our rights
Analyse website usage and performance

Legal Basis for Processing

We process your personal data based on the following legal grounds:

Consent: Where you have given explicit consent for specific purposes
Contract: Where processing is necessary to perform a contract with you
Legitimate Interests: Where processing is necessary for our legitimate business interests, provided these do not override your rights
Legal Obligation: Where processing is necessary to comply with applicable laws

Data Sharing and Disclosure

We do not sell your personal data. We may share your information with:

Service Providers: Third parties who assist us in operating our website and delivering services (e.g., hosting providers, email services)
Professional Advisors: Lawyers, accountants, and other professionals as necessary
Legal Requirements: Government authorities or law enforcement when required by law
Business Transfers: In connection with any merger, acquisition, or sale of assets

All third parties are required to respect the security of your data and treat it in accordance with applicable laws.

International Data Transfers

As a business operating globally, your data may be transferred to and processed in countries outside the UAE, including the United Kingdom and European Economic Area. When we transfer data internationally, we ensure appropriate safeguards are in place, including:

Standard contractual clauses approved by relevant authorities
Transfers to countries with adequate data protection laws
Other lawful transfer mechanisms

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit and at rest
Secure access controls and authentication
Regular security assessments
Staff training on data protection

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. The retention period may vary depending on the context and our legal obligations.

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

Access: Request a copy of the personal data we hold about you
Rectification: Request correction of inaccurate or incomplete data
Erasure: Request deletion of your personal data in certain circumstances
Restriction: Request limitation of processing in certain circumstances
Portability: Request transfer of your data to another organisation
Objection: Object to processing based on legitimate interests
Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us using the details below.

Cookies & Tracking

Our website uses a small number of first-party cookies to understand how visitors use our site and to improve our services. We do not use cookies for advertising, do not share cookie data with third parties, and do not use Google Analytics or any third-party analytics services. All analytics data is collected and stored on our own servers.

Cookies We Use

Visitor identifier — a randomly generated ID stored for up to 1 year to distinguish unique visitors. Contains no personal information.
Session identifier — a randomly generated ID stored for 30 minutes to group page views into a single browsing session.
Consent preference — records your cookie consent choice for 1 year so you are not asked again.

What We Track

We collect anonymous usage data including pages visited, time spent on pages, scroll depth, button clicks, and basic device information (device type, country). This data is used solely to improve our website and understand visitor behaviour in aggregate. We do not track you across other websites.

Legal Basis

Analytics cookies are set under legitimate interest as they are necessary for us to understand website performance and improve our services. These cookies do not collect personal information and cannot identify you individually. A cookie consent notice is displayed on your first visit for transparency. For full details on the cookies we use, please see our Cookie Policy.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.